Terms & Policies

This is the website of City Lights Theater Company. Our street address is 529 S. Second St., San Jose, CA 95112, and our mailing address for regular USPS mail is PO Box 720640, San Jose. (Packages go to 200 S. 3rd St. #720640, San Jose, CA 95172.)

You can reach us by email at citylights@cltc.org, or by phone at 408-295-4200.

We at City Lights believe in transparency and honesty. We work to create a comfortable and safe environment where all patrons feel welcomed and know that the privacy of their information is protected, in person and online. On this page, we aim to state our policies clearly and thoroughly. Please feel free to contact us if you have further questions, or feel that we are not following our stated policies.

Covid-19 terms and waiver

City Lights is a fully vaccinated company; everyone who works here has weekly Covid-19 tests; and we have several trained Covid Compliance Officers on staff. We all work hard to protect the health and safety of our patrons, artists, staff and volunteers.

Our policies align with the CDC and state and local health protocols in place at the time of every performance. Currently, everyone entering the theater must show proof of full Covid-19 vaccination with matching ID, and wear a mask inside at all times (except for brief nibbles and sips of concessions items). Those with a medical or religious exemption to the vaccine must contact the theater in advance, and bring proof in the form of a doctor’s or religious leader’s letter, along with proof of a recent negative PCR test (within the last 72 hours) and a matching ID.

Read our full protocols and safety plan, which are regularly updated as the situation evolves.

In addition, when you purchase a ticket to a City Lights event, you acknowledge that you and all members of your accompanying party understand this waiver:

By participating in in-person events and programming, you understand and acknowledge that you are voluntarily seeking and engaging in activities that increase your risk of exposure to COVID-19. Patrons and their families release City Lights Theater Company from any risk or liability associated with COVID-19 exposure and/or infection. You acknowledge that you must comply with all procedures set by City Lights Theater Company to reduce the spread of COVID-19 while within CLTC buildings, property, and/or grounds.

Information & privacy

City Lights strives to protect the privacy of all visitors, in person and online. For visitors to our website, we receive only aggregated information about general activity, such as the times of day when the website receives the most visitors, or which pages are the most commonly viewed. We use aggregated, non-personal data for analysis reasons, including marketing and development. Non-personal data may be disclosed to third parties or used in public records.

Personally identifying data (names, email addresses, credit card numbers, etc.) are much more limited. We see that information only when a website visitor voluntarily submits it, most often while buying a ticket or making a donation. That information makes it easier for our staff to identify you and answer questions, or contact you with City Lights news, promotions or important information about your performance.

Only staff authorized and trained to process payments will be able to see your card details when you purchase tickets over the phone or in person. In addition, City Lights will never trade or sell your email address to another organization or business.

We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.

The company adheres to strict industry standards for payment processing, including 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions, and industry-leading encryption hardware and software methods and security protocol to protect customer information.

For more information about the privacy of your sensitive cardholder data, read the Authorize.Net privacy policy.

The City Lights website may provide links to other third-party websites, which operate with their own terms and policies over which we have no control. City Lights is not responsible or liable for the content, security, or other materials on those sites.

By using the City Lights website, you are agreeing to the collection and use of information as detailed above. We’ll update this page if we make changes to our privacy policy.

Unsubscribing & updating

City Lights regularly sends out emails to people who have had contact with the theater and offered their address. Some provide information and promotions about upcoming events, special offers, casting and jobs, and other theater news, while others are updates about your specific performance (for example, there may be temporary road closures in the neighborhood).

If you have provided a phone number, we may call you (infrequently) when we have major news to share about the theater, or are running a fundraising campaign.

All emails contain an “Unsubscribe” option. Or, you can contact us directly at citylights@cltc.org to request that you not receive emails or phone calls. You can also email us if you need to update your personal information.

Terms & conditions of sale

All sales are final. During the 2021-22 season, we do not charge fees for ticket exchanges (we know this is an uncertain time). Ticket prices include a $2 facility fee to help maintain our aging building. We cannot permit children under 5 in the theater, and every person, regardless of age, must have a ticket. Due to the intimate size of our theater, we regret that we may not be unable to seat latecomers. Casts, schedules, shows and prices are subject to change.

We do not offer ticket refunds except in the case that City Lights must cancel an event and it is not possible to reschedule it. In that event, ticket refunds may be issued at the discretion of management.

Smoking is not allowed inside the theater or lobby, and cameras and recording devices of any kind are prohibited during events. Please do not bring alcoholic beverages, drugs, or weapons to the theater. We reserve the right to refuse admission or eject any person whose conduct we – or other audience members – deem to be disorderly, or any person who does not comply with published terms and conditions.

During Covid, we are selling limited concessions that may be consumed in the building, but you must remain masked inside and remove your mask only for sips and nibbles. Thank you for your understanding.

We know this pandemic is a difficult and confusing time, with rules that can sometimes change overnight – and lots of rules and regulations. If you’ve read this far, we give you a virtual standing ovation. Thank you.