Our culture of care in the Covid era
At City Lights, our culture of care is at the heart of our mission. As we create provocative live productions that engage, inspire and challenge, we also work to create a welcoming and safe space for everyone who walks through our doors.
That work includes doing everything we can to protect the health and safety of our patrons, artists, staff and volunteers. City Lights is a fully vaccinated company; everyone who works here has regular Covid-19 tests; and we have a trained Covid Compliance Officer on staff. Below are the main points of our latest protocols. You can also read the full Covid-19 safety plan for City Lights.
Note: These practices may change as government guidelines evolve. In addition, we may have to cancel a performance if a team member becomes ill or the pandemic worsens in our area. We’ll keep you informed. Please make sure you’re receiving City Lights emails so you won’t miss important updates.
If you’re not ready to return to live theater in a group setting, we understand. When you’re ready to come back, we’ll be here.
Before you enter the theater
- Be ready to show proof of Covid-19 vaccination, with a matching ID. All doses of the vaccine must have been administered at least two weeks before the performance. We will also accept proof of a recent negative Covid test. That means a PCR test within 72 hours, or a rapid antigen test within 24 hours (please write the date on the test indicator). Just email us if you have questions. City Lights recommends but does not require a Covid booster.
- Be prepared to wear a mask inside at all times. We are still requiring everyone in the building to be masked (with the exception of actors performing on stage). This is a request made by many of our audience members, and we want everyone to feel comfortable and safe in our theater.
- Masks must be secured with ear loops or head strap; gaiters and bandanas will not suffice. But don’t worry if you forget your mask. We have plenty.
At the box office
- We’re keeping all processes as low-touch as possible. In addition, we do not use paper tickets; you’ll check in by simply giving your name.
- All of our box-office staff will be masked, along with all our other front-of-house staff. In fact, the whole City Lights team will be masked, with the exception of actors performing on stage. And those actors will always be at least six feet away from the audience.
- We have instituted a reserved-seating system to help you feel more secure about where you’re sitting and who your neighbors will be. However, if for any reason you feel uncomfortable about your seat when you arrive, our staff will do their best to move you to another open spot, no questions asked.
- In addition, if you arrive and realize you don’t feel comfortable entering the theater, we’ll be happy to offer you a link to an online option for watching at home. Overall, anyone who is turned away at the door or wishes to come back on another date is welcome to exchange their tickets for another performance at no charge, subject to availability.
- Drinks from concessions are allowed in the theater, but we are no longer permitting food inside for sanitary reasons. We ask that masks be removed for sips and then replaced (not left off while drinking).
- Our concessions team will clean and disinfect all countertops and other surfaces as often as possible. Food items will be individually wrapped and placed on the counter for you to pick up.
- To limit contact, we will no longer accept cash payments at concessions. We’re also working on other procedures to make it easier for you to order concessions in advance and pay in a completely touchless way.
- To avoid any cross-contamination, our concessions workers will remain behind the counter and deal only with concessions, not box-office matters.
Other ways we’re working for your health & safety
- Our three powerful HVAC units have been inspected by a certified HVAC industry expert. They’ve been configured to allow the maximum amount of fresh air to enter the building without compromising your comfort. In addition, we’re using the highest-grade filters recommended for our units, and all intake and outflow vents have been cleaned. Our units exceed the recommended ACH (air change index: the number of times the air is changed inside the building per hour) for our facility.
- We’re doing daily cleaning and disinfecting, from the lobby to the restrooms to the stage and house. We have electric ULV cold foggers to disinfect the upholstered seats, new touchless dispensers in the restrooms, and hand-sanitizing stations everywhere. And we may be setting a record for the number of signs explaining hand-washing.
- Before performances, we will open the lobby and house simultaneously to minimize crowding in the lobby. It is unfortunately not possible to guarantee social distancing in our intimate theater.
- Explanatory, instructional and informational signage regarding your health, safety and current health department and/or government mandates will be posted and clearly visible both inside and outside the theater.
- We’ll make non-print versions of our programs and Highlights dramaturgy guides available.
- We’ll always strive to be kind, compassionate and flexible. During this pandemic, we’ve discovered that we’re all stronger and more resilient than we thought, and also more fragile. It can never be said enough: We’re all in this together.
Our Covid-19 waiver
We ask that all patrons, when buying a ticket, check a box to acknowledge this waiver. Thank you to everyone who has been so flexible, understanding and supportive during this tough time.
By participating in in-person events and programming, you understand and acknowledge that you are voluntarily seeking and engaging in activities that increase your risk of exposure to Covid-19. Patrons and their families release City Lights Theater Company from any risk or liability associated with Covid-19 exposure and/or infection. By checking the box below, you acknowledge that you must comply with all procedures set by City Lights Theater Company to reduce the spread of Covid-19 while within CLTC buildings, property, and/or grounds.