Account FAQs

What is my CLTC Account?

Your CLTC account is your personal portal to a seamless City Lights experience. Purchase and view your tickets, make donations, view and print your order history or receipts, all in one convenient location.

How do I sign into My CLTC Account?

On a smartphone, tablet, laptop, or desktop computer, open your web browser, go to my.cltc.org then enter your email and password and click the “Log In” button.

Important: If you previously had a password in our old Spektrix system, it will not work and you’ll need to reset your password the first time you log into your new my.cltc.org account.

I’m Confused. I Need a Password? I didn’t even know I had an Account.

That’s right. We imported all our past patrons, so if you purchased a ticket or made a donation in the last five years, your account is already set up. No need to create one!

All that’s left is to set your password and dive into the world of CLTC’s productions.

Visit Password Recovery and unlock everything your account has to offer!

How Do I Recover or Reset My Password?

Step 1

Visit Password Recovery.
Enter your email address.
Click “Recover Password.”
Keep an eye on your inbox for a verification email from aws@upstagecrm.io. Check your spam folder if it doesn’t appear.

Step 2

Open the email and click “Set Your Password and Log In.”
Your email and verification code will be prefilled.
Create a strong password.
Click “Reset Password.”

Step 3

Use your email and new password to Sign In.

Where Do I Find My Digital Tickets?

Access your tickets at any time by logging into your CLTC Account and you’ll see all of your upcoming event tickets on the home page.

You can also find all your upcoming and past tickets at “My Tickets.” As always, there’s no need to print your ticket ahead of time or show a digital version at the door. Our Easy Check-In process remains the same: just give your name at the front door for entry.

You will also receive several automatic emails with your digital tickets. One when you buy the tickets and one reminder on the day of the event!

Please contact us if you’re having trouble accessing your tickets or have any questions.

How Do I Use My Passes?

Step 1: Sign In

Log in to your account at my.cltc.org.
Pro Tip: Passes are also called “Vouchers” in the new ticketing system.

Step 2: Select Seats & Tickets

Choose your preferred seats for an eligible event.
Pro Tip: If your pass is specifically for a ticket type option like Seniors, ensure you select “Senior” from the Ticket Type dropdown after picking your seat.

Step 3: Apply Passes

After adding all of your tickets to the cart, proceed to the checkout.
Eligible tickets will automatically display an “Apply Vouchers” dropdown.

Step 3a: Multiple Pass Options

If you have multiple pass types or a Buddy Pass, use the “Select Voucher” dropdown to choose the specific one you wish to use.

Step 4: Select Pass

From the list of eligible passes provided, select the one you want to apply to the ticket.

Step 5: Apply Pass

Click the “Apply” button to redeem your pass…that’s all there is to it!
Pro Tip: The system will display your current voucher balance before you click apply and show the remaining balance on subsequent tickets.